Operational Waste & Bottlenecks

"All we are doing is looking at the timeline from the moment the customer gives us an order to the point when we collect the cash. And we are reducing that timeline by removing the non-value-added wastes."
- Taiichi Ohno, the Father of the Toyota Production System

Definition of Operational Waste

Inefficient Processes: Time and resources spent on tasks that do not add value, such as redundant steps in order processing, inefficient store layouts, or poor workflow management.

Labor Waste: Misallocation of staff, such as scheduling too many or too few employees, leading to idle time or overworking.

Definition of Operational Bottlenecks

An operational bottleneck is a stage in a process where flow is restricted, causing delays and reduced efficiency. It occurs when capacity is lower than in other stages. Signs include delays and high stress at the bottleneck. Examples are slow machines or understaffed teams. Addressing bottlenecks involves identifying them, increasing capacity, and improving workflows.

At TargetBoard...

At TargetBoard, our mission is to help companies improve their KPIs faster, cheaper, and better than any other solution on the market. This focus makes us particularly attuned to identifying and addressing bottlenecks and operational inefficiencies for our customers and prospects.

Let’s take a simple process, such as procurement and vendor onboarding:

We have two customers, both mature, growth-stage tech companies. One of them was able to complete the process end-to-end and get fully onboarded within a week. This process involved four meetings, covering everything necessary. In contrast, the other customer took three months and required many more meetings with numerous participants. The time they spent on the meetings and the process far outweighed the actual cost of our product.

Now, let’s assume that both companies sought TargetBoard for the same reason and envisioned the same value from our service. 

- First Customer: They start realizing value quickly, benefiting from the compounding interest effect at a low cost. Thus, the unit economics of the deal works for them. They can achieve high return margins by adding a new system to their business.  

- Second Customer: They begin to realize value much later, and their starting point (cost before ROI) is significantly worse. Consequently, their net return on investment is much lower. Their processes and culture actively inhibit progress and add fixed dead weight to any action they take, creating substantial waste. Energy that could be better spent elsewhere.

We hope this article triggers a bit of introspection for anyone who reads it. You never know how much hidden potential you can unlock until you start looking. By identifying and addressing operational waste and bottlenecks, companies can significantly improve their efficiency and profitability.