A Customer Support KPI Solution Built to Improve Customer Satisfaction
TargetBoard unifies ticketing, delivery and support data to give service leaders the clarity to forecast demand, manage performance, and drive measurable improvements in service quality.
Turn Raw Data Into Business-Aligned KPIs
TargetBoard centralizes ticketing, CRM, and QA data to help support and customer support teams track core KPIs like resolution time, SLA performance, CSAT, and retention. By unifying support metrics in one platform, leaders get real-time visibility into performance and customer experience.
Integrates With Your Customer Support Stack
TargetBoard connects with tools like Zendesk, Salesforce Service Cloud, Freshdesk, Jira Service Management, and Intercom to ensure unified, accurate, and audit-ready metrics across the entire customer lifecycle, from case creation to customer follow-up.
‘TargetBoard has been a game - changer for me. They provide a great centralized hub for tracking and analyzing my R&D KPIs throughout our SW development lifecycle.”
Nadav Avikasis, CTO
Why Customer Support Leaders Choose TargetBoard
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Out-of-the-Box KPI Catalogs
Predefined frameworks ready
to deploy and customize.
to deploy and customize.
Built for Instant Adoption
From setup to insights in days, no heavy lifting required.
Real-Time Dashboards
Visibility across all systems, always accurate and up to date.
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Cross-Functional Alignment
Connects teams, metrics,
and outcomes in one shared view.
and outcomes in one shared view.
Governance You Can Trust
Version-controlled KPI logic and audit-ready transparency.
Mastering Customer Support KPIs
Improve customer experience by integrating ticketing, CRM, QA, and product data into a single solution. Accurately track case volume, SLA compliance, resolution efficiency, self-service performance, and escalation trends to align your support strategy with retention and satisfaction outcomes.
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Mastering KPIs & Metrics
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Explore How Other Teams Use TargetBoard AI
Engineering KPIs
Track velocity, quality, and efficiency to speed up innovation. Build more innovative products and keep your
Project Management KPIs
Stay on top of deadlines, resources, and budgets. Project KPIs keep your team aligned, reduce delays, and ensure every project delivers measurable results.
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AI Adoption KPIs
Measure model usage, workflow automation, and business outcomes.AI Adoption KPIs help you track real impact, accelerate integration, and maximize ROI from AI across your organization.
Sales & marketing KPIs
Measure pipeline health, campaign impact, and revenue growth. Sales & Marketing KPIs help you focus efforts, close more deals, and accelerate business growth.
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Human Resources KPIs
Track engagement, retention, and performance. HR KPIs help you create a culture where employees thrive, productivity grows, and talent stays for the long run.
Software Capitalization KPIs
Stay compliant while maximizing ROI. These KPIs give finance and engineering a shared view of investment value, aligning teams on strategic priorities.
Common Questions About Customer Support KPIs
What are the most important Customer Support KPIs to track?
How can TargetBoard improve Customer Support performance?
Which Customer Support tools does TargetBoard integrate with?
What if our Customer Support systems aren’t listed?
Is TargetBoard secure for sensitive customer data?
Can we customize our Customer Support KPI framework?
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